Shipping and Returns
Shipping Your Parcel
Parcels are generally shipped within 2 business days of receipt of payment, provided the items are in stock.
Custom-made products go into production as soon as the order is confirmed.
In this case, please allow an additional 10 to 12 business days. Please contact us in advance to find out the lead times before placing your order.
They are shipped via GLS or Bpost or another private carrier, with delivery against signature.
Shipping costs include preparation, packaging, and transport costs. Preparation costs are fixed, while transport costs vary depending on the total weight of the parcel. We recommend grouping all your items in a single order. Two orders placed separately cannot be combined, and shipping costs will apply to each of them. Your parcel is shipped at your own risk, but special attention is paid to the protection of fragile items.
The dimensions of the packaging are adapted and your items are carefully protected.
The cost of delivery is calculated automatically when you add products to your cart. Make sure you are logged into your customer account and that your delivery address is correctly filled in so that the calculation is performed correctly.